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FAQ's

All the bits and bobs you need to know.
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Does the one Pet Assistant visit my home?

Pawz & Me runs with a team of passionate animal lovers who work a range of shifts. Rather than allocating one staff member to a specific client booking, we all work between varying days to service all of our clients. This helps our entire team become experts in all areas of the business and gives us all the opportunity to meet a range of clients; plus, it means that if anything were to ever happen to one of our team members that would make them incapable of servicing a client, we have a team of other pet assistants who can step in and help!

What's your cancellation policy?

Our Operational Policies can be found accessed under the 'Services' tab in the navigation menu.

My dog isn't a very good walker - can you fix this?

We are experts in fun and adventure for dogs. Throughout our walks, we provide basic discipline training such as sitting and waiting before crossing the road and can also provide leash training for good loose leash skills. Anything further than this (such as severe dog/human reactivity or anxiety issues), we like to leave to the experts. If your dog needs some help with behavioural training, we highly recommend local Behavioural Trainers Chloe Finnie from Animal Wellness and Behaviour or Tanya Bailey from Bails Paw Pet Services.

My dog isn't very good at socialising - can you fix this?

We provide plenty of opportunities to socialise for dogs. Our Dog Park Visits are a great way to get dogs making new friends and exploring new environments which can greatly enhance their confidence and independence to make them expert socialisers! We provide solo, one-on-one sessions for dogs who are just starting their journey of socialisation, or longer group sessions for dogs who have had plenty of experience making and playing with other doggy friends.

If your dog struggles with anxiety in new social situations, a Behavioural Trainer is a great place to start. We highly recommend local Behavioural Trainers Chloe Finnie from Animal Wellness and Behaviour or Tanya Bailey from Bails Paw Pet Services.

What's your pricing?

Please click 'Enquire Now' to find out more about our service pricing.

Where do you service?

We service the entire Macarthur & Wollondilly Region, however since our office is based in central Camden, some suburbs incur out-of-area fees.

Will you come and stay with my pets at my home?

Unfortunately, we do not provide Overnight Stays. Our Pet Sitting service includes daily visits to the Client's home to provide love and care to their pets, with the number of visits being completely at their discretion. Find out more about our Pet Sitting Service.

Do you provide boarding?

Unfortunately we do not provide boarding services.

Where is your office located?

Our HQ is at 19 Barsden St, Camden (by appointment only).

Do you work with aggressive dogs?

We love working with happy, friendly and social dogs, so all behavioural issues we leave to the experts. If your dog needs some help with behavioural training, we highly recommend local Behavioural Trainer Tanya Bailey from Bails Paw Pet Services.

I want a solo Beach Trip for my dog - can I do that?

No, sorry. Our Outdoor Adventures are for a minimum group booking of 4 dogs.

I want to come with you on my dog's walk/adventure - can I do that?

No, we don't allow this. Our Insurance only covers our talented team, so we prefer not to take the risk.

Do you take cash?

No, sorry. We only take payment by direct deposit into our bank account. Clients can access all their invoices and our bank details via the Time To Pet Portal.

Got Any Other Questions for Us?

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